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Getting started with us
How can I track my order?
How do I know if my order has been confirmed?
The delivery of my order is delayed. What should I do?
Can I make changes to my order after I have placed it?
How can I get my order delivered faster?
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Return and Exchange
How do I place an exchange/return request?
What will I do if I receive a damage/defective or missing item?
How long would it take to receive the refund of the returned product?
How can I track my exchange/return?
Does MensXP pick up the product I want to return from my location?
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What should I do if my payment fails?
What all payment methods do you accept? How can I pay for my order at MensXP?
Can I use the Cash on Delivery payment option for every product I buy on MensXP?
Can I use any Debit Card to pay for my order?What Should I Do If My Payment Fails?
Can I pay with any Credit card?
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What are your shipping charges?
What does the different shipment status mean?
Do I need to pay any extra charge for shipping my product?
Product cannot be shipped to my area. Why?
Do you offer free shipping?
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Cancellation & Refund
How do I cancel my Order?
What is your Cancellation Policy?
How long will it take to process my cancellation request?
How long would it take to receive the refund of a returned product?
How will I receive my refund for the returned orders?
Do I need to register to shop at MensXP?
What do I do if I have to change my password?
By registering, will I automatically receive marketing e-mails from you?
How can I edit my personal information?
Do I need to have an account to shop on your website?
How can I log in to my account?
Is my personal information secure at MensXP?
Can I place a bulk order for an item ?
What makes MensXP Shop products different?
What Do The Various Product Availability Options Mean?
I've forgotten my password. What should I do?
Does MensXP provides gift wraping service?
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Booked Session for the experience but the Session was cancelled. Please help!
I would like to know if my experience is happening?
Can we cancel or reschedule our Session?
Can I change the experience time that I have booked for?
I accidentally booked my session for today instead of tomorrow, can you change the time/session?
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